FAQ

How do we design a wedding cake?

Because our wedding cakes are designed specifically for you, to reflect the style and theme of your wedding, it is important to have decided on the theme/ambience and location of your wedding before arranging a consultation. Sometimes your ‘dream cake’ can be completely unsuited to the style, size or lighting of your particular venue. Style elements to consider before your appointment include cake shape (round or square), number of tiers, color, pattern and/or flowers. If taking design inspiration from your dress, invitation, flower, fabric etc, remember to provide a reference at the time of your consultation.

How much will I pay for a Paisley & Cream cake?

Because our cakes are completely custom-made, and priced individually by the complexity of their design, we do not have a standard price list.  However if you have a budget we will always try to make suggestions that will fi t within your budget.

What’s your payment policy?

A 50% non-refundable deposit is required to reserve your order; the remainder is due at least two weeks prior to your event. Your order is not confirmed until we have received your signed contract and 50% non- refundable deposit. Payment can be made by internet-banking, cash, cheque or PayPal. Cake orders placed with less than two weeks’ notice requires payment in full at the time of ordering. Deposits are non-refundable. Event dates are held for you through the date of your appointment or quote, and five (5) business days afterwards. If we do not receive a signed contract and 50% deposit within five (5) business days of your appointment or quote, your date may become unavailable.

Design/Tasting appointments are held for wedding cake orders only. If you feel that you require an appointment for a birthday cake please send us an email.

Which factors will influence the cost of my cake?

Cake costing’s are based on the amount of time that it will take to make your cake, the design, number of serves required and degree of difficulty.

What about delivery?

Cake prices do not include delivery. Delivery is an additional $20 - $30.

What is the difference between a coffee and a dessert portion?

A coffee portion is usually - 1” wide x 1” deep x 4” high. A dessert portion is usually 1” wide x 2” deep x 4” high, double the size of a coffee portion. If your wedding includes a three-course meal, coffee portions are usually ample. If serving the cake as a course on its own, dessert portions are advised.

Can I keep the top tier?

Selecting fruitcake for the top tier of your wedding cake means it can be stored, frozen, wrapped in cling film inside an airtight container for up to twelve months.

Paisley & Cream has an extensive range of flavors, listed under classic and premium flavors, all available with a range of coverture chocolate ganache fillings. We also offer a range of ganache infusions to create a unique flavor for your special day.

All cakes are covered in a coverture chocolate ganache.

Deposit and Terms of Payment

To commence cake production we require a 50% non-refundable deposit based on the agreed quote and all artwork and design approved by the client. The remaining balance is due and payable at least 2 weeks prior to collection or delivery. Your order is not confirmed until we have received your signed contract and 50% non-refundable deposit. Payment can be made by internet-banking, cash, cheque or Pay-pal. Cake orders placed online can only be paid for with Pay- pal (credit cards accepted through Pay-pal). Cake orders placed with less than two weeks notice require payment in full at the time of ordering. Deposits are non-refundable.

*Please note all payments need to be received before cakes are released. If we do not receive a signed contract and 50% deposit within five (5) business days of appointment or quote, your date may become unavailable.

Event dates are held for you through the date of your appointment or quote, and five (5) business days afterwards.

Design

Every effort will be made by Paisley & Cream to fulfill the expectations of the client as understood at the consultation. However due to the subjectivity of the work and the different decorators involved there may be slight variations. There are also structural limitations when using cake as a sculptural medium. As a consequence Paisley & Cream will need to make certain decisions during the process of manufacture that may affect the style of decoration, proportion or structure of the cake.

Cancellations & Deposits

If you cancel your order, your balance payment is refundable minus an administration fee of $100 provided we are notified at least 7 business days prior to the event. There is no payment refund on orders canceled within 7 business days of the event as we may have already have started work on your cake.

Refund Policy

In order for a full refund to be granted Paisley & Cream requests that the cake in question or returned for inspection.

Figurines

Every measure is taken to ensure that your figurines are made to the highest standard; however they are made from icing and as a result are very fragile. We are happy to provide care instructions for your figurines and if cared for properly they will last for years; however we do not accept any liability for your figurines once they have been removed from the cake (photo evidence required when figurines break whilst on the cake).